I tried disabling hardware decoding but I got the same result, always the 'Media Source error' whenever I try to start editing a file.

If that doesn't work, then I suggest the CyberLink route: This error happens basically with every single mp4 file I'm trying to import now, so PD 17 has become practically unusable.īefore sending this information to CyberLink Technical Support, which you should, can you first try going in Preferences > Hardware Accleration and deselecting 'Enable hardware decoding', and then try again? I tried looking up this error and it might be caused that some codecs are, for some reason, missing from my computer? But the software worked flawlessly before so I'm not sure what could cause this. I saved one of the error logs, but I don't know if it tells anything useful.ĭetailed information : hr = 0x80040217, at. Secondly, no matter which file I'd like to edit, PD 17 pops up the 'Media Source error' panel (Error code: 2), and I basically cannot do anything with the file. I deleted every shadow file manually from the General Preferences menu but it didn't help. No matter what media file I try to import, I almost always get the same error messages.įirstly, when I import and mp4 file, I always immediately get the 'Shadow File is unavailable because it is broken' error message. However, for the past few weeks I simply can't use the software anymore. For several years it worked fine with the occasional errors but nothing major. I have PowerDirector 17 Ultra purchased from the Microsoft Store.

Powerdirector 18 essential